Fair Usage Policy

• Resources must be used within reasonable limits. • Continuous excessive usage may result in throttling or suspension. • Unusual traffic spikes may be investigated.

2.1 Downgrade Policy Once a service is provisioned and delivered, it cannot be downgraded under any circumstances. Upgrades are allowed, but downgrades are strictly prohibited. 2.2 Bandwidth Usage Policy Each VM includes a defined bandwidth limit. If bandwidth is exhausted, the VM will be automatically suspended. 2.3 Suspension Due to Bandwidth Exhaustion All services will become inaccessible. Data will remain safe but inaccessible until the issue is resolved.

Customers must purchase additional bandwidth or pay applicable charges. Only after payment: • Suspension will be lifted • Services will be restored • Data access will be enabled Important Notes: • No free data access after bandwidth exhaustion • No exceptions under any circumstances • Continued service requires sufficient bandwidth

4.1 Strict No Refund Policy Once any bandwidth is consumed, no refunds will be issued. 4.2 Definition of Usage A service is considered used if: • Any bandwidth is consumed • The VM is accessed or deployed • Any network activity is recorded 4.3 Non-Refundable Scenarios • Partial or full bandwidth usage • Suspension due to bandwidth exhaustion • Customer misconfiguration • Lack of technical knowledge • Change of mind • Policy violations 4.4 Final Agreement This policy is strictly enforced without exceptions.

5.1 Prepaid Services All services are strictly prepaid. Services activate only after payment. 5.2 Non-Payment & Suspension Failure to pay before due date results in immediate suspension. Services and data become inaccessible. During suspension: • No data access will be provided • No backups or files will be shared Data access will only be restored after: • Full payment of all dues • Any applicable reactivation charges PowerDown Hosting is not obligated to provide data until dues are cleared. 5.3 Renewal Policy Customers must renew before due date. Failure to renew leads to suspension.

6.1 Suspension or Expiry Data may be retained for up to 5 days after suspension or expiry. 6.2 Permanent Deletion After 5 days, all data will be permanently deleted. No recovery will be guaranteed. 6.3 No Recovery Guarantee Customers are responsible for their own backups. No recovery requests will be entertained after deletion. 6.4 Final Notice Data loss due to non-renewal or suspension is the customer's responsibility. No claims will be accepted after deletion.

• Services are provided "as-is" and "as-available". • No guarantee of uninterrupted or error-free service. • PowerDown Hosting is not liable for data loss, business loss, revenue loss, downtime, or interruptions. • Maximum liability is limited to the amount paid in the last 30 days.

This Policy is governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Indore, Madhya Pradesh, India. Contact: support@powerdown.in